{"id":251,"date":"2024-05-14T14:34:38","date_gmt":"2024-05-14T14:34:38","guid":{"rendered":"https:\/\/4kflexhub.com\/de\/?page_id=251"},"modified":"2026-10-21T17:06:55","modified_gmt":"2026-10-21T17:06:55","slug":"refund-policy-page","status":"publish","type":"page","link":"https:\/\/4kflixiptv.com\/fr\/refund-policy-page\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<div class=\"k4\" id=\"k4-refund-policy-page\">\n<style>\n.k4{--p1:#7209b7;--p2:#b509d4;--p3:#e879f9;--bg:#0f0817;--card:#1a0f26;--line:#3a2550;--tx:#f4eefa;--mut:#c4b3d6;--ok:#3ee0a1;color:var(--tx);background:var(--bg);font-family:inherit;line-height:1.6;overflow:hidden}\n.k4 *{box-sizing:border-box}\n.k4 a{color:var(--p3)}\n.k4 .w{max-width:1180px;margin:0 auto;padding:0 16px}\n.k4 section{padding:64px 0}\n.k4 h1{font-size:clamp(32px,5vw,54px);line-height:1.1;margin:0 0 16px;color:#fff;font-weight:800}\n.k4 h2{font-size:clamp(26px,3.6vw,38px);line-height:1.2;margin:0 0 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.steps{grid-template-columns:1fr 1fr}}@media(max-width:480px){.k4 .steps{grid-template-columns:1fr}}<\/style>\n<div class=\"hero\"><div class=\"w\" style=\"grid-template-columns:1fr\">\n  <div>\n    <div class=\"crumbs\"><a href=\"\/\">Home<\/a> \u203a Refund policy<\/div>\n    <h1>Refund Policy: 7-Day Money-Back Guarantee<\/h1>\n    <p class=\"lead\">Not happy with your first order? Ask for a full refund within 7 days. Here is how it works. <br><small style=\"color:var(--mut)\">Last updated: October 12, 2026<\/small><\/p>\n    <div class=\"btns\"><a class=\"btn\" href=\"\/contact-form\/\">Contact Us<\/a><a class=\"btn ghost\" href=\"\/customer-service\/\">Help Center<\/a><\/div>\n    \n  <\/div>\n  \n<\/div><\/div>\n<section style=\"background:#140a1f\"><div class=\"w\"><div class=\"prose\"><h2 style=\"text-align:left;font-size:24px;margin:32px 0 10px\">Our guarantee<\/h2><p>If you are a new customer and you are not satisfied with 4K Flix IPTV, you can request a full refund within <strong>7 days (168 hours)<\/strong> of your first purchase. This applies to every plan length and number of devices. You do not need to give a detailed reason.<\/p><p>Not sure yet? The <a href='\/24-hour-test\/'>free 24-hour trial<\/a> lets you test everything before you pay.<\/p><h2 style=\"text-align:left;font-size:24px;margin:32px 0 10px\">Who is eligible<\/h2><ul><li>Your first purchase with us (one refund per customer).<\/li><li>The request is made within 7 days of payment.<\/li><li>The account has not broken our <a href='\/terms-conditions\/'>terms<\/a>, for example by sharing the login.<\/li><li>The payment can be verified in our system.<\/li><\/ul><h2 style=\"text-align:left;font-size:24px;margin:32px 0 10px\">What is not refundable<\/h2><ul><li>Requests made after 7 days.<\/li><li>Renewals, extensions and extra devices added to an existing plan.<\/li><li>Reseller credits and bulk purchases.<\/li><li>Orders where a chargeback or dispute was opened before contacting us.<\/li><li>Partial or prorated refunds for unused time.<\/li><\/ul><h2 style=\"text-align:left;font-size:24px;margin:32px 0 10px\">How to request a refund<\/h2><div class=\"steps\"><div class=\"card\"><h3>Contact us<\/h3><p>Email support@4kflixiptv.com or use the contact form.<\/p><\/div><div class=\"card\"><h3>Send your details<\/h3><p>Your account email and order number.<\/p><\/div><div class=\"card\"><h3>We confirm<\/h3><p>We review your request within 24 to 48 hours.<\/p><\/div><div class=\"card\"><h3>Get your money back<\/h3><p>The refund goes to your original payment method.<\/p><\/div><\/div><h2 style=\"text-align:left;font-size:24px;margin:32px 0 10px\">Timings<\/h2><ul><li><strong>Crypto:<\/strong> sent within 24 to 48 hours of approval, in the same coin, to the wallet you give us. Network fees are deducted.<\/li><li><strong>Other methods:<\/strong> usually 3 to 10 business days, depending on your provider.<\/li><\/ul><p>When the refund is issued, your IPTV line is deactivated.<\/p><h2 style=\"text-align:left;font-size:24px;margin:32px 0 10px\">Technical problems first<\/h2><p>Most problems, such as buffering or login errors, can be fixed in minutes. Before asking for a refund, please check the <a href='\/troubleshooting-issues\/'>troubleshooting guide<\/a> or contact our support team so we can help.<\/p><h2 style=\"text-align:left;font-size:24px;margin:32px 0 10px\">Your legal rights<\/h2><p>This policy is in addition to any rights you have under consumer law in your country.<\/p><p style=\"color:var(--mut)\">Related: <a href=\"\/terms-conditions\/\">Terms<\/a> \u00b7 <a href=\"\/privacyandpolicy\/\">Privacy<\/a> \u00b7 <a href=\"\/refund-policy-page\/\">Refunds<\/a> \u00b7 <a href=\"\/dmca-policy\/\">DMCA<\/a> \u00b7 <a href=\"\/contact-form\/\">Contact<\/a><\/p><\/div><\/div><\/section>\n<section style=\"background:#140a1f\"><div class=\"w\" style=\"max-width:860px\"><h2>Refund questions<\/h2><details><summary>How long do I have to ask for a refund?<\/summary><p>7 days (168 hours) from your first purchase.<\/p><\/details><details><summary>Do I get the full amount?<\/summary><p>Yes, 100% of the price you paid. Crypto network fees for sending the refund are deducted.<\/p><\/details><details><summary>Can I get a refund on a renewal?<\/summary><p>No. The guarantee covers your first purchase only.<\/p><\/details><details><summary>Does my plan renew automatically?<\/summary><p>No. Every plan is a one-time payment, so there is nothing to cancel.<\/p><\/details><\/div><\/section>\n<section class=\"final\"><div class=\"w\">\n  <h2>Questions about this policy?<\/h2>\n  <p class=\"sub\">Email support@4kflixiptv.com or WhatsApp +44 7723 275280. We reply within a few hours.<\/p>\n  <div class=\"btns\" style=\"justify-content:center\"><a class=\"btn\" href=\"\/24-hour-test\/\">Start Free Trial<\/a><a class=\"btn ghost\" href=\"\/all-pricing\/\">View Pricing<\/a><\/div>\n  <div class=\"links\" style=\"margin-top:12px\"><a href=\"\/24-hour-test\/\">Free IPTV trial<\/a><a href=\"\/all-pricing\/\">Pricing<\/a><a href=\"\/iptv-uk\/\">IPTV UK<\/a><a href=\"\/iptv-usa\/\">IPTV USA<\/a><a href=\"\/iptv-canada\/\">IPTV Canada<\/a><a href=\"\/iptv-australia\/\">IPTV Australia<\/a><a href=\"\/iptv-5-connections\/\">5 connections<\/a><a href=\"\/installation-tutorial\/\">Setup guides<\/a><a href=\"\/supported-devices\/\">Devices<\/a><a href=\"\/our-channel-list\/\">Channel list<\/a><a href=\"\/troubleshooting-issues\/\">Troubleshooting<\/a><a href=\"\/faqs\/\">FAQ<\/a><a href=\"\/customer-service\/\">Support<\/a><a href=\"\/contact-form\/\">Contact<\/a><a href=\"\/reselling-program\/\">Reseller<\/a><\/div>\n<\/div><\/section>\n<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"How long do I have to ask for a refund?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"7 days (168 hours) from your first purchase.\"}}, {\"@type\": \"Question\", \"name\": \"Do I get the full amount?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes, 100% of the price you paid. 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