Privacy Policy
This policy explains what personal data we collect, why we use it and the choices you have.
Last updated: October 12, 2026
Who is responsible
The data controller is 4K LTD, 20 Wenlock Road, London, United Kingdom, operator of 4kflixiptv.com and the 4K Flix IPTV customer portal at billing.4kflexgroup.com. Contact: [email protected].
What we collect
- Contact details: name, email address, phone or WhatsApp number and country, when you request a trial, order, or contact us.
- Account and order data: your plan, number of devices, order history, IPTV login details and support messages.
- Payment data: payment method, amount and transaction reference. Crypto payments go through a payment processor; we never see or store full card numbers.
- Technical data: IP address, browser, device type and pages visited, collected through cookies and server logs.
How we use it
- To create your account, deliver your subscription and send your login details.
- To process payments and prevent fraud and trial abuse.
- To give support by email, ticket or WhatsApp.
- To send service emails such as order confirmations and expiry reminders.
- To send offers about our service, which you can unsubscribe from at any time.
- To measure and improve the website.
Our legal bases are: performing our contract with you, our legitimate interests (security, improving the service), your consent (marketing, non-essential cookies) and legal obligations (accounting records).
Cookies
We use essential cookies to keep you logged in and remember your choices, and analytics cookies to understand how the website is used. A referral cookie (30 days) records which affiliate sent you, if any. You can block or delete cookies in your browser settings; some parts of the site may then not work.
Who we share it with
- Service providers that host our website and email, process payments, and provide streaming infrastructure.
- An affiliate partner, only to the extent needed to credit a referral (they see that an order happened, not your payment details).
- Authorities, when the law requires it.
We do not sell your personal data. Some providers are outside the UK; where that happens we use appropriate safeguards.
How long we keep it
Account data is kept while your account is active and for up to 2 years after your last subscription ends. Order and payment records are kept for 6 years for accounting purposes. Trial requests are deleted after 12 months.
Your rights
You can ask to access, correct, delete or export your data, object to or restrict how we use it, and withdraw consent at any time by emailing [email protected]. You can also complain to the UK Information Commissioner’s Office (ico.org.uk).
Security
We use encrypted connections (HTTPS), access controls and limited staff access to protect your data. No system is 100% secure, so please keep your passwords private.
Children
Our service is not intended for anyone under 18 and we do not knowingly collect data from children.
Changes
We may update this policy. The date at the top shows the latest version, and we will tell you by email about important changes.
Questions about this policy?
Email [email protected] or WhatsApp +44 7723 275280. We reply within a few hours.