Refund Policy: 7-Day Money-Back Guarantee
Not happy with your first order? Ask for a full refund within 7 days. Here is how it works.
Last updated: October 12, 2026
Our guarantee
If you are a new customer and you are not satisfied with 4K Flix IPTV, you can request a full refund within 7 days (168 hours) of your first purchase. This applies to every plan length and number of devices. You do not need to give a detailed reason.
Not sure yet? The free 24-hour trial lets you test everything before you pay.
Who is eligible
- Your first purchase with us (one refund per customer).
- The request is made within 7 days of payment.
- The account has not broken our terms, for example by sharing the login.
- The payment can be verified in our system.
What is not refundable
- Requests made after 7 days.
- Renewals, extensions and extra devices added to an existing plan.
- Reseller credits and bulk purchases.
- Orders where a chargeback or dispute was opened before contacting us.
- Partial or prorated refunds for unused time.
How to request a refund
Contact us
Email [email protected] or use the contact form.
Send your details
Your account email and order number.
We confirm
We review your request within 24 to 48 hours.
Get your money back
The refund goes to your original payment method.
Timings
- Crypto: sent within 24 to 48 hours of approval, in the same coin, to the wallet you give us. Network fees are deducted.
- Other methods: usually 3 to 10 business days, depending on your provider.
When the refund is issued, your IPTV line is deactivated.
Technical problems first
Most problems, such as buffering or login errors, can be fixed in minutes. Before asking for a refund, please check the troubleshooting guide or contact our support team so we can help.
Your legal rights
This policy is in addition to any rights you have under consumer law in your country.
Refund questions
How long do I have to ask for a refund?
7 days (168 hours) from your first purchase.
Do I get the full amount?
Yes, 100% of the price you paid. Crypto network fees for sending the refund are deducted.
Can I get a refund on a renewal?
No. The guarantee covers your first purchase only.
Does my plan renew automatically?
No. Every plan is a one-time payment, so there is nothing to cancel.
Questions about this policy?
Email [email protected] or WhatsApp +44 7723 275280. We reply within a few hours.